Privacy Policy

TERMS AND CONDITIONS

Privacy Policy

Last updated: 4th November 2025

This Privacy Policy explains how Vero Consulting (“we,” “our,” or “us”) collects, uses, and protects your personal data when you visit our website [insert website URL] (the “Site”) or engage with our professional consulting services (the “Services”).

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vero Consulting is an FF&E (Furniture, Fixtures & Equipment) consulting firm based in the United Kingdom.

Data Controller: Vero Consulting
Email: hello@vero-consult.co.uk
Registered Address: 31-35 Kirby Street, London, EC1N 8TE

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

  • Your name, email address, phone number, and company name (when contacting us or requesting a proposal)

  • Project details or information you choose to share during consultation

  • Billing or payment details (where applicable)

b. Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type

  • Device information and operating system

  • Pages visited and time spent on the site

  • Cookies or similar tracking technologies (see Section 7 – Cookies)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage our consulting services

  • To respond to your enquiries or requests for proposals

  • To send administrative information such as invoices or updates

  • To improve our website, content, and client experience

  • To comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

4. Lawful Basis for Processing

We process personal data under the following lawful bases, as defined by UK GDPR:

  • Contractual necessity – to perform our consulting agreements or respond to service requests

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to meet our compliance and record-keeping requirements

  • Consent – for certain marketing or communications activities (you may withdraw consent at any time)

5. How We Share Your Data

We may share limited personal data with:

  • Professional partners, suppliers, or subcontractors involved in your project

  • Our accountants, legal advisors, or insurers (where necessary)

  • IT and website hosting providers who support our business operations

All third parties are required to process your data securely and only in accordance with our instructions.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

Typically:

  • Client project data are retained for up to 6 years after the end of a project.

  • Enquiry or contact form data are retained for up to 12 months unless you become a client.

After this period, data will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and site performance.
Cookies are small text files stored on your device that help us understand website traffic and usage patterns.

You can control or disable cookies through your browser settings, but some parts of the website may not function properly as a result.

For more details, see our [Cookie Policy] (you can either include this as a separate page or section below).

8. Data Security

We take data protection seriously and use appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.

While we do our best to protect your personal data, no method of transmission over the internet is completely secure.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access – to request a copy of the data we hold about you

  • Right to rectification – to correct inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing – to limit how your data is used

  • Right to data portability – to receive your data in a usable format

  • Right to object – to processing based on legitimate interests or direct marketing

To exercise any of these rights, contact us at hello@vero-consult.co.uk. We may require proof of identity before fulfilling your request.

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. International Data Transfers

We primarily store and process data within the United Kingdom.
If we use third-party services that transfer data outside the UK (for example, cloud hosting providers), we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the updated date shown above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Vero Consulting

Email: hello@vero-consult.co.uk
Website: vero-consult.co.uk
Registered Address: 31-35 Kirby Street, London EC1N 8TE