This Privacy Policy explains how Vero Cost Consultants (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website vero-consult.co.uk (the “Site”) or engage with our professional consulting services (the “Services”).
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Vero Cost Consultants is an FF&E (Furniture, Fixtures & Equipment) consulting firm based in the United Kingdom. Vero Cost Consultants is a trading name of TSI Workspace Ltd, a company registered in England and Wales (company number 03213375).
Data Controller: TSI Workspace Ltd, trading as Vero Cost Consultants
ICO registration number: ZB596620
Email: hello@vero-consult.co.uk
Trading address: 31-35 Kirby Street, London EC1N 8TE
Registered office: 1st Floor, 8-12 London Street, Southport, Merseyside PR9 0UE
2. What personal data we collect
We may collect and process the following types of personal data:
a. Information you provide directly
- Your name, email address, phone number, and company name (when contacting us or requesting a proposal)
- Project details or information you choose to share during consultation
- Billing or payment details (where applicable)
b. Information we collect automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on the site
- Cookies or similar tracking technologies (see Section 7: Cookies and tracking technologies)
3. How we use your personal data
We use your personal data for the following purposes:
- To provide and manage our consulting services
- To respond to your enquiries or requests for proposals
- To send administrative information such as invoices or updates
- To improve our website, content, and client experience
- To comply with legal or regulatory obligations
We do not sell or rent your personal information to third parties.
4. Lawful basis for processing
We process personal data under the following lawful bases, as defined by UK GDPR:
- Contractual necessity: to perform our consulting agreements or respond to service requests
- Legitimate interests: to operate and improve our business
- Legal obligation: to meet our compliance and record-keeping requirements
- Consent: for certain marketing or communications activities (you may withdraw consent at any time)
5. How we share your data
We may share limited personal data with:
- Professional partners, suppliers, or subcontractors involved in your project
- Our accountants, legal advisors, or insurers (where necessary)
- IT and website hosting providers who support our business operations
All third parties are required to process your data securely and only in accordance with our instructions.
Spam protection. Our enquiry forms use hCaptcha, a service run by Intuition Machines, Inc., to check that each enquiry is sent by a person rather than an automated program. When you use a form, hCaptcha collects information such as your IP address, browser and device details and how you interact with the check, and it may set cookies. We use it because we have a legitimate interest in keeping our forms free of spam. You can read hCaptcha's privacy policy at https://www.hcaptcha.com/privacy.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.
Typically:
- Client project data are retained for up to 6 years after the end of a project.
- Enquiry or contact form data are retained for up to 12 months unless you become a client.
After this period, data will be securely deleted or anonymised.
7. Cookies and tracking technologies
Our website uses a small number of cookies and similar technologies. Most are strictly necessary to make the site work. The platform the site runs on also keeps its own visitor statistics, which help us understand website traffic and usage patterns. Cookies are small text files stored on your device. We do not use advertising or marketing cookies, and no third-party analytics or tracking scripts run on this site.
You can control or disable cookies through your browser settings, but some parts of the website may not function properly as a result.
For more details, including what each cookie does and how long it lasts, see our Cookie Policy.
8. Data security
We take data protection seriously and use appropriate technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.
While we do our best to protect your personal data, no method of transmission over the internet is completely secure.
9. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access: to request a copy of the data we hold about you
- Right to rectification: to correct inaccurate or incomplete data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing: to limit how your data is used
- Right to data portability: to receive your data in a usable format
- Right to object: to processing based on legitimate interests or direct marketing
To exercise any of these rights, contact us at hello@vero-consult.co.uk. We may require proof of identity before fulfilling your request.
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. International data transfers
We primarily store and process data within the United Kingdom. If we use third-party services that transfer data outside the UK (for example, cloud hosting providers), we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the updated date shown above.
12. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Vero Cost Consultants (a trading name of TSI Workspace Ltd)
Email: hello@vero-consult.co.uk
Website: vero-consult.co.uk
Trading address: 31-35 Kirby Street, London EC1N 8TE
Registered office: 1st Floor, 8-12 London Street, Southport, Merseyside PR9 0UE
